I found a part -time job on QQ and said it was a unannounced visit to the 4S shop. Is this true? Seeking the sales consultant of the 4S shop to answer or understand this dry

As a service -oriented industry of automobile sales, the automotive 4S store will have high requirements for service quality. Usually, in order to improve the service quality of the enterprise, the system of mysterious customers is used to monitor and continuously inspire the service of the enterprise.
T mysterious customer survey method is a new research method widely adopted in the service industry in recent years. Da Song data has played a series of issues or phenomena designed in advance through professional training investigators within the prescribed time. Evaluate or evaluate the inspection objects (① master the current status of personnel sales skills. ② Press the assessment situation ⑤ Increase service quality and store sales, and tap the key factors affecting store sales. ⑥ Continue to increase the level of car sales). Because the inspection object cannot identify or confirm the mysterious customer identity of the investigator in advance, the mysterious customer survey of the Data Data data can truly and accurately reflect the actual problems of objective existence.
The mysterious customer service quality detection of Data Data Automobile 4S Store is mainly to detect the status of store management, such as product display, lighting and store environment. There must be a clear implementation research idea in the service quality testing process, and the steps should be carried out. In this respect, mysterious customers are a key part. In the category of mysterious customers, there are also four important links, namely the recruitment, professional training, field implementation and implementation of mysterious customers.

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